Gainsell Pty Ltd (ORCA RV) recognises the importance of protecting an individual’s privacy. We appreciate that individuals are concerned about the security of their personal information and we are committed to protecting any personal information we hold.
Personal information is information or an opinion about an individual who is identified or reasonably identifiable from that information.
ORCA RV will be fair and open about the way we collect information about you and what we intend to do with the information. ORCA RV may collect and hold personal information about you such as your name, address, telephone number, driver’s license, date of birth, your vehicle’s vehicle identification number, registration date, registration number, change of address and telephone information, and any other information you may voluntarily provide to us.
If you are applying for a position at ORCA RV, ORCA RV may collect and hold other personal information about you such as your employment history, race and ethnicity (only if required or authorised by law), health information (only if required or authorised by law) and Government-issued identification (only if an offer of employment is extended to you).
ORCA RV collects most personal information directly from you, for example when you provide information through market surveys, product focus groups, the websites operated by ORCA RV, ORCA RV’s customer assistance service (Customer Care) via mail, email and telephone enquiries, and during the recruitment process. Third parties may also share information with us, including our Dealers (such as camper purchasing, servicing and warranty information), your referees (if you have listed them as part of the ORCA RV hiring process), and related companies. We may also collect your personal information if you enter a competition or promotion we run (either directly or through our marketing agents), or through a recruitment or employment agency.
Other than the personal information set out in this policy, ORCA RV does not collect any credit information about you. If we receive information about you from a third party, wherever practical we will make sure they undertake to comply with the Privacy Act.
Sensitive personal information is information concerning religion, racial, ethnic origin, political opinions or other beliefs, union affiliation or activities, health, sexuality, criminal administrative proceedings or sanctions. ORCA RV will not collect sensitive personal information except as set out in this section. By continuing to use the ORCA RV website and/or in applying for a position with ORCA RV, you agree that ORCA RV may collect any sensitive information which is listed in this section.
ORCA RV only collects, holds and handles information about you that is necessary for us to perform the services you request from us, or to consider you for a position at ORCA RV for which you have applied, that is otherwise reasonably necessary for our business activities or if required or authorised by an Australian law or court or tribunal order.
We may use the personal information we collect about you for a number of purposes including:
Generally, we may use your personal information for the purposes for which we collected it and for related purposes which would be reasonably expected by you.
If you do not provide your personal information, ORCA RV may be unable to perform the above functions and/or provide you with the services or support you request.
ORCA RV may need to disclose personal information outside of the jurisdiction from which it was collected. When we disclose your personal information overseas, ORCA RV is generally required to take reasonable measures to ensure that your information is held, managed and accessed in accordance with the standards that apply in Australia. In relation to health or other sensitive information about an individual, we will generally only disclose the information outside of the state or territory where we collected it if we reasonably believe that the recipient of the information is subject to a law, binding scheme or contract which upholds principles for fair handling of the information that is substantially similar to the principles that apply in the state or territory of collection.
We may disclose personal information we collect about you for different purposes including:
ORCA RV may disclose personal information to such entities located in the following countries/regions:
We will not sell, rent or trade your information to/with any other organisation.
We may require your consent to use and/or disclose your personal information if we need to use your information for a purpose that is not related to the purpose for which it was collected.
If you do not consent to ORCA RV collecting, using and/or disclosing your personal information, this may affect ORCA RV’s ability to deliver and improve its products and services, or, where applicable, consider you for a position at ORCA RV for which you have applied.
ORCA RV sends marketing materials to its customers and other people who have provided ORCA RV with personal information from time to time about products and services offered by ORCA RV and its affiliates.
If you do not wish to receive marketing materials from ORCA RV, you may unsubscribe either by completing the opt-out provision on the marketing information sent to you, contacting ORCA RV at firstname.lastname@example.org. ORCA RV will note your request and respect your wish not to receive any marketing materials.
If you choose not to receive any marketing materials from ORCA RV, you may miss out on special product and service offerings and opportunities.
ORCA RV will keep your personal information secure by taking reasonable steps to protect it from misuse, loss and unauthorised access, modification and disclosure.
ORCA RV stores personal information in transmission logs and archive systems for a period ORCA RV considers reasonable depending on the primary purpose for which that information was collected. Only properly authorised people who have a need to access personal information to perform their job will be able to see or use that information. The physical and electronic security systems at ORCA RV comply with the guidelines of the Office of the Australian Information Commissioner (OAIC).
Personal information will be de-identified or destroyed when it is no longer required such that it cannot be re-identified at a later date. The de-identification and destruction process will be in accordance with the guidelines of the OAIC.
ORCA RV will ensure that its employees receive training (and refresher training) about the management of personal information relevant to their respective roles and responsibilities.
We will strive to ensure that information about you is accurate when we collect or use it. Subject to some exceptions under the privacy legislation, we will let you see the information we hold about you and correct it if it is inaccurate, incomplete or out-of-date. If we do not grant you access to your personal information we will tell you why.
If you wish to obtain access to and/or correct your personal information held by ORCA RV, please contact ORCA RV at email@example.com.
ORCA RV will provide written acknowledgement of receiving your request for access within 7 days of receipt. Unless it does not agree to your request for access to personal information, in most cases ORCA RV will provide you with access within 30 days of receipt of your request. If you request corrections to your personal information and ORCA RV agrees with your request, these changes will be made as soon as practicable. If ORCA RV does not agree to your request for correction, it will notify you of the reasons it does not agree and will note your request on the records it holds about you. If you remain dissatisfied you may also complain to the OAIC (at www.oaic.gov.au).
If you have a complaint regarding ORCA RV’s management of your personal information, please prepare your complaint in writing and email it to us at firstname.lastname@example.org.
ORCA RV will provide written acknowledgement of your complaint within 7 days of receipt. We will investigate and advise you of the steps we have taken to resolve your complaint within 30 days of receipt of your complaint.
However, ORCA RV recognises that employee records should nevertheless be handled carefully, and ORCA RV will comply with any obligations that may apply to employee personal information under other applicable laws.
ORCA RV may disclose personal information held in its employment records for different purposes including: to our related companies and to service providers (such as information technology service providers, payroll service providers, recruitment service providers, third parties that provide services in relation to ORCA RV’s internal feedback and reporting programs i.e. new staff) so that they can provide the services that ORCA RV has contracted to them to perform.